How to Contact Us
To ensure timely and accurate assistance, please review the following before reaching out:
Primary Contact Method
All customer service inquiries must be submitted via email at:
📧 jeneecosmetics@yahoo.com
This is the only channel monitored for order-related support, including:
Order questions
Shipping updates
Billing concerns
Policy clarification
Social Media Disclaimer
While we maintain an active presence on social media, direct messages on Instagram, Facebook, or other platforms are not guaranteed to be seen or answered and should not be used for time-sensitive or order-related inquiries. Unsent or deleted messages are not visible to us.
Response Time
Please allow 24–72 business hours for a response, excluding weekends and holidays. During high-volume periods, responses may take the full response window.