Shipping Methods
Processing Time
All orders require 7–10 business days for processing prior to shipment. This timeframe applies to all spiritually prepared, charged, customized, or handcrafted items, including but not limited to fixed candles, condition oils, mojo bags, and ritual items.
Processing time does not include weekends, holidays, or carrier transit time. Orders will not be considered delayed until the full processing window has passed.
Shipping Policy
Once an order has shipped, responsibility
for delivery transfers to the shipping carrier.
We are not responsible for:
Lost, stolen, or delayed packages after carrier acceptance
Carrier errors, delivery delays, or misdeliveries
Incorrect or incomplete addresses provided at checkout
If an order is returned to sender due to an address error provided by the customer, reshipment fees must be paid by the customer before the order can be resent.
Tracking information is provided via email once an order ships. Customers are responsible for monitoring tracking and contacting the carrier directly regarding delivery issues.
Returns & Exchanges
Unfortunately, there are no returns or exchanges due to sanitation and holistic reasons.
All Sales Final – No Returns or Exchanges
All sales are final once an order enters processing or ships.
Due to sanitation standards, customization, and the holistic and spiritual preparation of our products, returns, exchanges, and refunds are not accepted under any circumstances, including but not limited to:
• Change of mind
• Misunderstanding of policies
• Delayed communication
• Refusal of delivery
• Initiated chargebacks
Returned items cannot be resold, reused, or reissued.
Chargebacks & Payment Disputes
Customers are strongly encouraged to contact us directly before initiating a chargeback with their bank or payment provider.
Chargebacks:
Result in non-refundable processing and dispute fees may limit or eliminate our ability to assist once initiated.
Do not override posted store policies
If a chargeback is initiated after an order has entered processing or shipped, the order is considered fulfilled per our policies. Shipping costs, processing fees, and chargeback fees are non-recoverable.
Returned merchandise following a chargeback does not reverse fees or entitle the customer to a refund.
Communication Policy
Official Customer Support Channel
All order-related inquiries must be submitted via email at:
📧 jeneecosmetic@yahoo.com
Social media platforms (including Instagram and Facebook) are not monitored for customer service. Messages sent through these platforms—including unsent, deleted, or unread messages—are not considered official communication.
Please allow 24–72 business hours for responses, excluding weekends and holidays.
Order confirmations, processing updates, and shipping notifications are automatically sent to the email address provided at checkout. Customers are responsible for ensuring their contact information is accurate and for checking spam or junk folders.